Return & Refund Policy

Return & Refund Policy

Effective Date: 01.01.2026

Due to the perishable and consumable nature of our products (dehydrated fruits), we maintain a strict return policy for hygiene and safety.

• Eligibility for Returns: Returns are only accepted if:

  1. The product received is damaged or tampered with at the time of delivery.

  2. The product is expired.

  3. The wrong item was shipped.

• Reporting Period: You must report any issues within 48 hours of delivery by emailing info@solvianaturals.com with clear photos of the product and the outer packaging.

• Refund Process: * Approved refunds will be processed within 5-7 business days.

  • Refunds will be credited back to the original payment method (bank account, credit card, or wallet).

  • For Cash on Delivery (COD) orders, we will request your bank details to initiate an NEFT transfer.

• Non-Returnable Items: Items that have been opened, used, or where the seal is broken are not eligible for return unless they are defective.